Interweave Reviews

I made a purchase for an annual subscription of Interweave as a gift in Dec 2021. I was charged $40.86 CAD on Dec 15,2021 on my credit card. I did not receive a confirmation email for my subscription and called the Interweave right away. I was told that they had some problem about their email confirmation but my order went through. By end of March 2022, the person who was supposed to get my gift told me that she never received any subscription but she saw the 1st Interweave magazine out in the market. On April 2,2022, I went to the Interweave website to submit a email follow up, providing the transaction number as proof. Since then, I have not got any response from the Interweave. Also, it is very difficult to find a way to communicate with this company. I think they are being evasive on purpose. As far as I'm concerned, this company is a scam. I just found out today that this company has this problem repeatedly in the last few years but nothing seems to be done about this. I would advise anyone I know NOT TO BUY ANYTHING FROM INTERWEAVE! Given the long history of scamming. This should be a police matter!

Paid for a subscription to interweave knits, paid for it in October, and they suspended my subscription in dec. 2021 for over due payment. I see by the other complaints, I am not the only one this company has stolen from. Can we get the authorities involved to solve our problems?

I can't call you and told that it would cost me $1.00. Goodby, I will not order anything else from you!
Where is order # 3705586?

Bought an interweave pattern in december 2019. The download comes from peak media properties. Was able to download initially but when I went to knit the pattern, the original page couldn't be found and the link was broken. They provided a note that a new version of interweave was launched in feb 2020 and to contact support for assistance to download. No assistance has been provided since correspondence on 23rd May 2020 and a further follow up on June 1st 2020. They have not responded since and I am unable to use the pattern that I paid approx $20AUD for. I will never use this company again. Avoid.

After 4 days and multiple attempts to reach customer service I had to resort to a back channel to an executive at the Peak Management Company who did help. But I never got a call back, still can not access my online account to see videos purchased on Black Friday 2019. The employees in Colorado are lazy, don't reply or answer their phones - ever! To make a profit and pretend they have customer service. Been attempting to resolve a duplex order and been on hold twice now for 40 mins and now 10. Had called during their lunch hours, called at 2pm PST and received message they were closed for the day although they are Mountain time. Tried to resolve via online, email and still no resolution. Can not access my account and they aren't helpful! Don't ever buy from this horrible company! You will regret it.

I order magazines on sale in April 30 and I never received and email to confirm order or delivery and nothing Is may 13 and suddenly after i sent an email complaining they sent the package to USPS and now i have to wait another 7 to 10 business day.the worst customer service

I purchased a magazine subscription for my mom as a gift, then found out 2 days later that she wasn't actually interested in getting the magazine. I contacted Interweave to cancel the subscription and got an involved song and dance about how their billing cycle did such and so and thus it would take weeks to get a refund. They were not lying. It has been 3 weeks and I have no refund yet. Emails go unanswered. My credit card requires me to wait 30 days before disputing the charge, and it looks as if that is what I will have to do, since Interweave clearly doesn't seem to be taking action.
Needless to say, this will be my first AND LAST transaction with them.

Should never have purchased a pattern from this organization. Paid for it, message read that I would receive an email with instructions how to download it. Never received an email. After a few days, sent email on their website (after several tries!) and never received a response. Now I can't even log in. Just end up with a login failed message and unable to contact anyone. Do not do business with these people! Also unable to unsubscribe. Again, a message that "something went wrong." The "something" is this company!

Bought a magazine subsript in december- still nothing end of march. Called, emailed- same response"-its in the mail". Finally cancelled and they said 6 weeks to refund. Went to BBB and filed- got a refund immediately.

This site and company has hit bottom. Once a popular, easy-to-use site, with loads of information. I cannot even log in after changing my password 4 times. "Suzanne," who answered me in an email from the live chat that is never live, just gave me another reset link, which did not work. I asked to have my account deleted twice, and my request was ignored. Don't waste your time.